Job Description
Join our dynamic team at Coastal Commerce Solutions as a Weekend Shift Customer Service Specialist! We're seeking energetic professionals to deliver exceptional service during our busiest weekend hours. Enjoy competitive pay, flexible scheduling, and a supportive work environment in the heart of Long Beach. Perfect for students, parents, or anyone seeking weekend opportunities with growth potential.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve billing and account issues with efficiency and empathy
- Process weekend transactions and maintain accurate records
- Collaborate with cross-functional teams to ensure seamless service
- Contribute to weekend sales targets through upselling opportunities
- Maintain compliance with company security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong problem-solving and communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday 8 AM - 8 PM)
- Positive attitude and commitment to exceptional service