Job Description
Are you seeking a career that offers flexibility and growth? Apex Support Solutions is looking for driven individuals to join our Raleigh, NC team as Weekend Shift Customer Service Representatives. This is an excellent opportunity for entry-level professionals to gain valuable experience in a fast-paced corporate environment while enjoying the benefits of working Saturday and Sunday.
We pride ourselves on delivering exceptional support to our clients. In this role, you will be the face of our company, ensuring our customers receive the assistance they need to succeed. We offer a modern, collaborative work culture, competitive pay, and opportunities for advancement.
Why Choose Us?
- Flexible weekend schedules to maintain a healthy work-life balance.
- Comprehensive training programs for all new hires.
- Modern office environment with state-of-the-art technology.
- Opportunities for internal promotion to supervisory roles.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve product or service issues in a timely manner, ensuring high customer satisfaction scores.
- Process orders, returns, and exchanges accurately using our CRM software.
- Maintain detailed and accurate records of all customer interactions.
- Collaborate with the support team to identify trends and improve service processes.
- Follow company protocols for data privacy and security.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency and typing skills (35+ WPM).
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team during weekend shifts.
- Strong problem-solving skills and a customer-first mindset.
- Previous customer service experience is a plus but not mandatory.