Job Description
Are you looking for weekend jobs in Raleigh, NC that offer flexibility, competitive pay, and a modern work culture? Apex Tech Solutions is seeking a dedicated Weekend Shift Customer Service Representative to join our high-performing team. We value work-life balance and are looking for individuals who thrive in a dynamic environment. If you want to make an impact while enjoying your weekends off, we want to hear from you.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during weekend shifts.
- Resolve customer inquiries and issues efficiently, ensuring high satisfaction scores.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the weekday support team to ensure seamless handovers and continuity of service.
- Maintain accurate and up-to-date customer records in our internal databases.
- Identify opportunities to upsell products or services that align with customer needs.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience in a fast-paced environment is preferred.
- Strong verbal and written communication skills.
- Proficiency with computers and MS Office Suite (Excel, Word, Outlook).
- Ability to work weekends (Saturday and Sunday) with flexibility for occasional holidays.
- Reliable internet connection and a quiet workspace if working remotely.
- A positive attitude and a genuine desire to help others succeed.