Job Description
We are actively seeking a dedicated Weekend Shift Customer Service Representative to join our team in Seattle, WA. If you are looking for a stable role with a modern company and enjoy working weekends, this is the perfect opportunity for you.
In this position, you will serve as the face of our brand, ensuring our customers receive exceptional support during our peak weekend hours. We offer a competitive benefits package and a collaborative work environment.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat on Saturdays and Sundays.
- Resolve complex issues and provide accurate information regarding products and services.
- Process transactions, returns, and exchanges efficiently using POS systems.
- Maintain detailed records of customer interactions in our CRM database.
- Collaborate with the weekday operations team to ensure seamless workflow.
- Uphold a professional and welcoming atmosphere in the store.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or retail is strongly preferred.
- Ability to work rotating weekend shifts (Saturday & Sunday).
- Excellent verbal communication and active listening skills.
- Proficient in Microsoft Office Suite and basic computer applications.
- Must be reliable, punctual, and able to pass a background check.