Job Description
Are you looking for a flexible schedule that works with your lifestyle? Apex Digital Solutions is seeking a dedicated Customer Experience Specialist to join our elite weekend team in New York City. We value work-life balance and offer competitive compensation for those ready to bring their best self to the weekend shift.
As a key member of our support team, you will be the face of our brand during our peak hours. We are looking for individuals who thrive in a fast-paced environment and possess a passion for helping others succeed.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve complex customer issues and escalations efficiently to ensure high satisfaction scores.
- Update and maintain accurate customer records in our CRM database.
- Collaborate with the on-site team to improve weekend workflow processes.
- Identify trends in customer feedback and communicate them to management.
- Provide product training and support to weekend retail staff.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, retail, or hospitality is highly valued.
- Must be available to work Fridays, Saturdays, and Sundays.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and basic computer operations.
- Ability to work independently with minimal supervision.