Job Description
Are you looking for a rewarding weekend job in New York with immediate start availability?
Apex Support Solutions is expanding our NYC team and is seeking a dedicated Weekend Shift Associate. We are looking for individuals who thrive in a fast-paced environment and are ready to make an immediate impact. Enjoy your weekdays off while earning a competitive hourly wage.
Why Choose Apex Support Solutions?
- Immediate Onboarding: Start earning as soon as this week.
- Weekend-Only Flexibility: Focus on your personal life during the week.
- Modern Tech Stack: Work with cutting-edge tools and CRM systems.
- Health & Wellness Benefits: Comprehensive coverage for eligible employees.
Responsibilities
- Provide high-quality technical support and customer service to our client base during peak weekend hours.
- Diagnose and resolve software and hardware issues via phone and remote desktop.
- Maintain accurate, detailed logs of all support tickets and case resolutions.
- Collaborate with the weekday operations team to ensure 24/7 coverage standards.
- Stay updated on product knowledge and policy changes to ensure accurate advice.
- Handle escalations professionally and de-escalate difficult customer situations.
Qualifications
- High school diploma or equivalent; Associateās degree in IT or related field is a plus.
- Proven experience in customer service or technical support is preferred.
- Strong verbal and written communication skills in English.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Proficient in Microsoft Office Suite and basic computer troubleshooting.
- Ability to work independently with minimal supervision.