Job Description
Are you looking for a rewarding part-time opportunity that fits your weekend lifestyle? Apex Support Services is seeking a dedicated Weekend Operations Associate to join our dynamic team in Houston, TX.
In this role, you will play a crucial part in maintaining our high standards of customer satisfaction and operational efficiency during our peak weekend hours. We offer a supportive work environment, competitive pay, and the flexibility you need to balance your personal life with your career.
Why Join Us?
- Flexible weekend schedules (Friday, Saturday, Sunday)
- Competitive hourly rate ($18 - $22)
- Opportunity for growth within the organization
Responsibilities
- Manage Customer Inquiries: Handle a high volume of incoming calls and emails with professionalism and empathy.
- Problem Resolution: Troubleshoot and resolve customer issues efficiently to ensure a seamless experience.
- Data Management: Maintain accurate records and update client information in our CRM systems.
- Team Collaboration: Work closely with the weekday operations team to ensure continuity and share insights.
- Process Improvement: Identify potential bottlenecks in the weekend workflow and suggest actionable improvements.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: Previous experience in customer service, logistics, or operations is highly desirable.
- Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Availability: Must be available to work weekends (Friday through Sunday) on a recurring basis.
- Communication: Excellent verbal and written communication skills.