Job Description
Are you looking for a role that fits your weekend lifestyle? Horizon Support Services is currently seeking motivated individuals to join our team as Weekend Operations Associates. We offer a competitive pay structure and a supportive environment designed for professional growth and work-life balance.
As a Weekend Operations Associate, you will be the face of our brand, ensuring our clients receive top-tier support during critical weekend hours. If you are reliable, detail-oriented, and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Manage and respond to high-volume customer inquiries via phone, email, and chat.
- Process orders, returns, and exchanges with accuracy and efficiency.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with the weekday operations team to ensure seamless service continuity.
- Assist in inventory management and stock organization for weekend shifts.
- Identify and escalate complex issues to the appropriate department immediately.
- Adhere to all company policies, safety protocols, and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or operations is preferred but not mandatory.
- Strong communication skills, both verbal and written.
- Ability to work independently with minimal supervision.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Must be available to work weekends (Saturday and Sunday).
- Valid driver's license and reliable transportation are a plus.