Job Description
Are you a night owl looking for a rewarding career?
We are seeking dedicated professionals to join our elite support team in Portland, OR. If you thrive in a fast-paced environment and enjoy helping others, we want to meet you.
Our weekend and night shift roles offer the perfect work-life balance, competitive pay, and the opportunity to work with cutting-edge technology. Join a company that values your time and your contribution.
Responsibilities
- Provide exceptional technical support to customers via chat, email, and phone during night and weekend shifts.
- Diagnose and troubleshoot complex technical issues to ensure client satisfaction and retention.
- Document all customer interactions and solutions in our CRM system accurately and promptly.
- Maintain a professional and calm demeanor while managing high call volumes during peak hours.
- Collaborate with the day-shift team to ensure seamless continuity of support services.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Previous experience in customer support or technical troubleshooting is preferred.
- Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Must be available to work weekends and night shifts (e.g., 10:00 PM - 6:00 AM).
- Proficient in using computer applications and CRM software.
- Problem-solving mindset with a focus on delivering results.