Job Description
Are you looking for a career that offers the flexibility you need? Apex Workforce Solutions is seeking dedicated Weekend & Night Shift Customer Service Representatives to join our dynamic team in Indianapolis, Indiana. If you thrive in a fast-paced environment and want a schedule that fits your life, this is the perfect opportunity for you. We offer competitive pay, comprehensive benefits, and a supportive culture that values your contribution.
We are looking for individuals who are reliable, empathetic, and eager to help. Whether you are an experienced professional or looking for your first job, we provide the training and support you need to succeed. Join us and be part of a team that puts people first.
We are looking for individuals who are reliable, empathetic, and eager to help. Whether you are an experienced professional or looking for your first job, we provide the training and support you need to succeed. Join us and be part of a team that puts people first.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening and weekend hours.
- Resolve customer inquiries and complaints efficiently while maintaining a high level of professionalism.
- Document all interactions and account updates accurately in our CRM system.
- Collaborate with the support team to troubleshoot complex issues and improve service protocols.
- Adhere to company policies and safety guidelines at all times.
- Identify opportunities to upsell products or services to meet sales targets.
- Stay updated on product knowledge and service changes to assist customers effectively.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or call center environments is preferred but not mandatory.
- Ability to work rotating weekend shifts (Friday–Sunday) and night shifts.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable transportation and a positive attitude.