Job Description
Join Coastal Resorts Group as a Weekend Hospitality Manager and lead our premium guest experience at our iconic San Diego waterfront property. This full-time weekend role offers immediate start for dynamic professionals who thrive in high-energy environments. Manage front desk operations, coordinate VIP guest services, and drive exceptional customer satisfaction during peak weekend seasons. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of America's most vibrant coastal cities.
Responsibilities
- Oversee all front desk operations and guest check-in/check-out processes during weekend shifts
- Train and supervise weekend staff on service excellence protocols and emergency procedures
- Resolve guest complaints with professionalism and implement service recovery strategies
- Coordinate with housekeeping, maintenance, and F&B teams for seamless operations
- Monitor inventory levels and manage weekend staffing schedules
- Generate daily performance reports and recommend operational improvements
- Ensure compliance with safety regulations and brand standards
Qualifications
- 3+ years in hospitality management with weekend shift experience
- Proven leadership skills with ability to motivate teams during high-pressure periods
- Exceptional conflict resolution and customer service abilities
- Proficiency in hotel management software (Opera, Cloudbeds)
- Flexible availability to work weekends and holidays without exception
- Valid California Food Handler's Card (or ability to obtain immediately)
- Bilingual English/Spanish preferred
- Strong problem-solving skills with attention to detail