Job Description
Join our dynamic team in Boston and transform your weekends into a rewarding full-time career! Urban Workforce Solutions is seeking passionate Weekend Full-Time Customer Specialists to deliver exceptional service while earning competitive wages with flexible scheduling. Perfect for professionals seeking consistent income without weekday commitments.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Weekend-only schedule (Sat-Sun 8am-8pm)
- Comprehensive benefits package
- Growth opportunities into leadership roles
- Modern, collaborative work environment
Responsibilities
- Deliver outstanding customer experiences across multiple channels (in-person, phone, chat)
- Resolve complex inquiries and escalate issues efficiently
- Process transactions accurately using POS systems
- Collaborate with weekday teams to ensure seamless operations
- Train on new products/services weekly
- Contribute to weekend team performance metrics
- Maintain organized client records in CRM systems
Qualifications
- Minimum 2 years customer service experience
- Availability exclusively weekends (Sat-Sun)
- Proficiency with digital tools (CRM, POS systems)
- Strong conflict resolution and communication skills
- Ability to thrive in fast-paced environments
- High school diploma or equivalent required
- Previous weekend shift experience preferred