Job Description
Join FlexWork Solutions and transform your weekends into a powerful income stream! We're seeking energetic Weekend Full-Time Customer Service Specialists to deliver exceptional experiences while earning competitive pay. Enjoy flexible weekend schedules with full-time benefits, including health insurance and retirement plans. This role offers the perfect balance between your personal life and financial growth, with no nights or weekday hours required.
Our Oklahoma City team thrives on innovation and work-life harmony, making us an ideal employer for students, parents, and professionals seeking supplemental income. With rapid advancement opportunities and a culture that rewards performance, you'll build valuable skills while achieving your financial goals.
Responsibilities
- Provide exceptional customer support via phone, chat, and email during weekend shifts
- Resolve inquiries and troubleshoot issues efficiently using our proprietary CRM system
- Collaborate with weekday teams to ensure seamless service continuity
- Document interactions accurately and contribute to process improvement initiatives
- Meet weekly performance metrics including resolution time and customer satisfaction scores
- Participate in weekend team huddles and training sessions
- Uphold company standards for data security and privacy compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or retail experience
- Availability for consistent weekend shifts (Sat-Sun, 8am-8pm)
- Proficient with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and conflict resolution skills
- Excellent verbal communication and active listening abilities
- Ability to work independently while collaborating with remote teams
- Valid Oklahoma driver's license (for occasional off-site assignments)