Job Description
Join our award-winning team in Oklahoma City as a Weekend Full-Time Customer Service Specialist! We're seeking dedicated professionals to deliver exceptional customer experiences during weekends, with flexible scheduling options to accommodate your lifestyle. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your contributions make a real difference. If you thrive in fast-paced settings and value work-life balance, this is your perfect career move.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during weekend shifts
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with weekday teams to ensure seamless customer handoffs
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Identify process improvement opportunities and provide actionable feedback
- Participate in weekend training sessions to enhance product knowledge
Qualifications
- Minimum 2 years in customer service or related field
- Strong conflict resolution and multitasking abilities
- Available for consistent weekend shifts (Sat/Sun) with flexible weekday hours
- Proficient with CRM software and Microsoft Office Suite
- Excellent verbal/written communication skills in English
- High school diploma or equivalent; college degree preferred
- Ability to work independently while collaborating with remote teams
- Valid driver's license for occasional on-site meetings