Job Description
Transform your weekends into a full-time income opportunity! FlexWork Solutions is seeking Weekend Full-Time Customer Service Leads in Houston, Texas. Earn premium pay while delivering exceptional support to our growing client base. This role combines competitive compensation with the flexibility of weekend-only scheduling—perfect for maximizing your earning potential without sacrificing work-life balance.
Why Join Us?
- Industry-leading weekend premiums ($15-20/hour)
- Comprehensive benefits (health/dental/vision)
- Tuition reimbursement programs
- Clear advancement pathways to management
Responsibilities
- Lead weekend customer service teams (5-8 agents) in resolving complex inquiries
- Execute quality assurance protocols and performance coaching
- Coordinate cross-functional support for high-priority escalations
- Optimize weekend scheduling to maximize service efficiency
- Maintain 95%+ customer satisfaction scores through personalized solutions
- Implement process improvements for weekend-specific workflows
- Mentor new hires on company systems and protocols
Qualifications
- 3+ years customer service experience with team leadership
- Proven weekend shift management or scheduling expertise
- Advanced conflict resolution and de-escalation skills
- Proficiency in Zendesk, Salesforce, or similar platforms
- Strong bilingual English/Spanish communication abilities
- Ability to thrive in high-volume weekend environments
- Flexibility to work Saturdays and Sundays (8 AM-8 PM)