Job Description
Join Horizon Connect Solutions as a Weekend Entry-Level Customer Service Specialist and launch your career in a dynamic, supportive environment! We're seeking enthusiastic individuals ready to provide exceptional service during weekends while gaining valuable professional experience. Enjoy flexible scheduling, comprehensive training, and opportunities for growth in our fast-paced tech support division. Perfect for students, career changers, or anyone seeking weekend work-life balance. Apply today and become part of a team that values your potential!
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during weekend shifts
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and resolution efficiency
- Contribute to weekend service improvement initiatives
Qualifications
- High school diploma or equivalent required; college students encouraged to apply
- Basic computer literacy and familiarity with Microsoft Office Suite
- Strong verbal communication and active listening skills
- Ability to work independently in a fast-paced weekend environment
- Patience and problem-solving aptitude for technical challenges
- Flexibility to work Saturdays and Sundays (8am-6pm shifts)
- No prior experience necessary – comprehensive training provided