Job Description
We are looking for a dedicated Weekend Customer Support Specialist to join our high-energy team in the heart of Oakland, CA. In this role, you will be the first point of contact for our valued customers, ensuring they receive top-tier technical assistance and service during our peak weekend hours.
At Bay Area Tech Solutions, we pride ourselves on our culture of inclusivity and excellence. This is an opportunity to work in a modern, fast-paced environment where your skills will directly impact customer satisfaction. We offer a competitive hourly rate and a flexible schedule designed for those seeking a work-life balance.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00)
- Monday-Friday off to enjoy your weekends
- Modern office environment in Downtown Oakland
- Professional development opportunities
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve technical issues and troubleshoot software problems efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the weekday support team to escalate complex issues.
- Maintain a high level of product knowledge to provide accurate information.
- Adhere to all company policies and quality assurance standards.
Qualifications
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Reliable transportation to and from the Oakland office.
- Ability to work independently and manage time effectively during shifts.
- Proficiency with basic computer applications and ticketing systems.