Job Description
Are you looking to earn extra cash on your weekends? Join UrbanEdge Solutions as a Weekend Customer Support Specialist. We are seeking motivated individuals to join our high-energy team in New York City. This part-time role offers a fantastic opportunity to boost your income while enjoying a flexible schedule that fits around your lifestyle.
In this position, you will be the first point of contact for our valued clients. You will provide exceptional service, resolve inquiries efficiently, and ensure a seamless customer experience. If you are a problem-solver with a friendly demeanor and a desire to work weekends, we want to hear from you!
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat.
- Assist customers with product information, order status, and account details.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the sales team to upsell products and services during interactions.
- Stay updated on product knowledge and company policies to provide accurate assistance.
- Identify and escalate complex issues to the appropriate department.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) with availability for shift start times.
- Basic computer proficiency and typing speed.
- A positive attitude and a customer-first mindset.