Job Description
Are you seeking a role that offers flexibility without compromising on professional growth? Apex Solutions Inc. is currently looking for a dedicated Weekend Customer Support Specialist to join our growing team in Austin, Texas. We value work-life balance and are seeking individuals who excel in a dynamic environment.
In this position, you will be the face of our brand for our weekend clientele. You will resolve complex queries, provide technical troubleshooting, and ensure every customer leaves satisfied. This is an excellent opportunity for students, retirees, or professionals looking for a second income stream.
Why You'll Love Working With Us
- Flexible Schedule: Enjoy your weekends and holidays off while earning a competitive wage.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Tools: Work with the latest CRM and support software.
- Career Path: Strong potential for full-time conversion and internal promotions.
Responsibilities
- Manage high-volume inbound and outbound calls regarding products and services.
- Resolve customer complaints and issues efficiently while maintaining a positive tone.
- Log all interactions, resolutions, and account updates into the CRM database.
- Identify and escalate complex technical issues to the senior technical team.
- Provide product training and guidance to new customers.
- Collaborate with the sales team to cross-sell relevant products during weekend shifts.
Qualifications
- High school diploma or GED; Associate’s degree in a related field is preferred.
- Previous experience in customer service or technical support is a plus.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to type 40+ WPM and navigate multiple computer screens simultaneously.
- Must be available to work alternating weekends (Saturday/Sunday) on a rotating schedule.