Job Description
Are you looking for a flexible work-life balance? Apex Digital Solutions is currently hiring for our Weekend Shift team in San Jose, CA.
We are seeking dedicated professionals to join our part-time workforce. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you. Enjoy the freedom of weekends off while earning a competitive salary. We offer a dynamic work culture with opportunities for growth across the US.
Responsibilities
- Provide top-tier customer support via phone, email, and live chat.
- Resolve technical inquiries and troubleshoot basic software issues.
- Document customer interactions and maintain accurate records in the CRM system.
- Collaborate with the weekday team to ensure seamless service continuity.
- Meet or exceed departmental performance and satisfaction metrics.
- Assist in training new part-time staff during onboarding sessions.
- Identify and escalate complex issues to senior support leads.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills.
- Reliable internet connection and computer access required.
- Ability to work Saturdays and Sundays (Flexibility required).
- Basic proficiency in Microsoft Office Suite.
- Self-motivated with the ability to work independently.