Job Description
Join our dynamic team at Apex Solutions Group as a Weekend Customer Support Specialist! We're seeking friendly, tech-savvy professionals to deliver exceptional service during Saturday and Sunday shifts. Enjoy competitive pay, flexible scheduling, and the opportunity to work in Indianapolis's thriving tech sector. Perfect for students, parents, or anyone seeking weekend employment with growth potential. Training provided!
Responsibilities
- Resolve customer inquiries via phone, chat, and email during weekend hours (7 AM - 7 PM)
- Process transactions and troubleshoot technical issues for SaaS clients
- Maintain detailed case notes in CRM systems with 100% accuracy
- Collaborate with weekday teams to ensure seamless service continuity
- Identify and escalate complex issues to senior support managers
- Meet weekly performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional problem-solving and communication skills
- Ability to work independently during weekend shifts
- Flexibility to cover occasional weekday overtime
- Basic technical troubleshooting knowledge