Job Description
Are you a high performer looking for a weekend schedule that works for you? Apex Tech Solutions is seeking a dedicated Weekend Customer Success Specialist to join our expanding team in New York. If you thrive in a fast-paced environment and enjoy solving complex problems, we want to hear from you.
We offer a competitive salary, comprehensive benefits package, and a supportive culture that values work-life balance. This is a fantastic opportunity to join a leading tech company in the heart of the city.
Responsibilities
- Resolve customer inquiries and technical issues with empathy and efficiency via phone, email, and chat.
- Manage and update customer accounts and records within our CRM systems with 100% accuracy.
- Collaborate closely with the support team to ensure seamless weekend coverage and service excellence.
- Document all customer interactions and escalate complex issues to management for timely resolution.
- Contribute to process improvements and team initiatives to enhance the overall customer experience.
- Maintain a positive and professional demeanor at all times, representing the brand voice effectively.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- 1+ years of experience in customer service or technical support is highly desired.
- Excellent written and verbal communication skills.
- Must be available to work weekends (Saturday and Sunday).
- Proficiency in Microsoft Office Suite and CRM software (Salesforce experience is a plus).
- Strong problem-solving abilities and a customer-first mindset.