Job Description
Join FlexiPay Solutions and transform your weekends into rewarding work! We're seeking energetic Weekend Customer Service Specialists to deliver exceptional experiences while enjoying competitive weekly pay. Perfect for students, parents, or anyone seeking work-life balance. No weekends off? We offer Saturday/Sunday shifts with paid training and growth opportunities. Enjoy our modern downtown Sacramento office with free parking and a vibrant team culture.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account issues using CRM systems
- Process payments and update customer information accurately
- Collaborate with weekday teams to ensure seamless service continuity
- Document interactions and maintain detailed case notes
- Meet weekly performance metrics for resolution time and customer satisfaction
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in call center or retail
- Proficiency with Microsoft Office and CRM software (Salesforce experience a plus)
- Excellent verbal/written communication and problem-solving skills
- Ability to work independently and make decisions with minimal supervision
- Reliable transportation and weekend availability (Sat/Sun 8am-5pm)
- Pass background check and pre-employment drug screen