Job Description
Are you ready to take your career to the next level? Suncoast Operations Center is a leading provider in the Tampa Bay area, and we are currently looking for a dynamic Weekend Customer Service Specialist to join our elite team.
We are not just looking for anyone; we are looking for driven individuals who want to make an impact. This role offers the perfect blend of professional growth and work-life balance, allowing you to enjoy your weekdays while we handle the weekend rush.
Why Join Us?
- Competitive hourly wage ($18 - $22).
- Comprehensive health and dental benefits.
- Employee referral bonuses.
- Supportive and collaborative work environment.
Responsibilities
- Handle High-Volume Inquiries: Provide exceptional support to customers via phone and email during peak weekend hours.
- Process Transactions: Accurately manage customer orders, returns, and exchanges with speed and precision.
- Resolve Complex Issues: Investigate and troubleshoot customer complaints to ensure 100% satisfaction.
- Data Entry & Management: Maintain accurate records in our internal systems and update customer profiles.
- Team Collaboration: Communicate effectively with the weekday operations team to ensure seamless service continuity.
- Product Knowledge: Stay up-to-date on company products and policies to answer questions confidently.
Qualifications
- Experience: Minimum of 1 year of customer service experience preferred.
- Schedule: Must be available to work Saturdays and Sundays consistently.
- Communication: Strong verbal and written communication skills.
- Education: High school diploma or GED required.
- Technology: Proficient in using computers and CRM software (e.g., Salesforce, Zendesk).
- Attitude: A positive, patient, and solution-oriented mindset.