Job Description
Join Coastal Connect Solutions as a Weekend Customer Service Specialist and become the face of our thriving Jacksonville team! We're seeking energetic professionals to deliver exceptional support during high-demand weekend shifts. This role offers competitive pay, flexible scheduling, and immediate opportunities for career growth in a dynamic customer service environment.
As a key member of our support team, you'll handle inbound inquiries, resolve customer concerns with professionalism, and contribute to our mission of delivering 5-star experiences. Perfect for students, parents, or professionals seeking weekend work-life balance.
Responsibilities
- Handle high-volume inbound customer calls and digital inquiries with empathy and efficiency
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet weekly performance metrics for resolution times and customer satisfaction
- Participate in weekend team huddles and training sessions
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or BPO environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal communication and conflict resolution skills
- Ability to multitask in fast-paced weekend operations
- Weekend availability required (Saturday/Sunday 8 AM - 8 PM)
- Typing speed of 45+ WPM with high accuracy
- Pass background check and drug screening