Job Description
Join our dynamic team at FlexiPay Staffing Solutions and unlock the freedom of weekend shifts with same-day pay! We're seeking motivated Weekend Customer Service Specialists in Charlotte, NC to deliver exceptional experiences while enjoying flexible schedules and immediate compensation. Perfect for students, parents, or anyone seeking work-life balance without financial delays.
Our culture prioritizes growth, recognition, and work-life harmony. With cutting-edge digital tools and comprehensive training, you'll build valuable skills while earning daily. This role offers weekend-only availability with no night shifts, making it ideal for those who value their weekday freedom.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot issues using our proprietary CRM system
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for resolution time and satisfaction scores
- Participate in weekend-only team huddles and training sessions
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Weekend availability (Sat/Sun) is mandatory
- Basic computer literacy and typing proficiency (40+ WPM)
- Positive attitude and problem-solving mindset