Job Description
Join our dynamic team at Frontier Solutions Group as a Weekend Customer Service Specialist! We're seeking passionate professionals to deliver exceptional support during our peak weekend hours. Enjoy competitive pay, flexible scheduling, and a modern work environment in the heart of Colorado Springs. This role offers immediate start and growth opportunities within our expanding tech services division. If you thrive in fast-paced environments and excel at problem-solving, we encourage you to apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to escalate complex issues and ensure resolution
- Proactively identify process improvement opportunities to enhance customer experience
- Maintain comprehensive knowledge of company products and services
- Adhere to strict SLAs and performance metrics
Qualifications
- Minimum 1 year customer service or technical support experience
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving abilities with analytical mindset
- Excellent verbal/written communication skills
- Ability to work independently in remote environment
- Availability to work Saturdays and Sundays (7am-4pm MST)
- High-speed internet and quiet home workspace required
- Preferred experience with SaaS products or IT services