Job Description
Join our dynamic team at Urban Hospitality Group and kickstart your career immediately! We're seeking enthusiastic Weekend Customer Service Specialists to deliver exceptional guest experiences at our premier Charlotte location. This is your chance to work flexible weekend hours while gaining valuable experience in a fast-paced hospitality environment. Immediate start available for qualified candidates.
Responsibilities
- Provide exceptional customer service to weekend guests across all touchpoints
- Manage reservation systems and optimize weekend occupancy rates
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Coordinate with cross-functional teams to ensure seamless weekend operations
- Assist with weekend event setup and guest reception activities
- Maintain accurate records of guest interactions and feedback
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year customer service or hospitality experience
- Availability to work Saturday/Sunday shifts (8am-6pm)
- Strong communication and conflict resolution skills
- Proficiency with reservation management software
- Ability to multitask effectively in high-pressure situations
- Valid North Carolina driver's license (if transport required)
- Flexibility to cover additional shifts during peak periods