Job Description
Join our dynamic team at Urban Hospitality Group and become the face of excellence for weekend guests in Austin's vibrant hospitality scene! We're urgently seeking passionate individuals to deliver exceptional service during peak Saturday-Sunday shifts. This immediate-start opportunity offers flexible scheduling, competitive pay, and a chance to showcase your customer service skills in a high-energy environment. Perfect for students, gig workers, or anyone seeking weekend flexibility without sacrificing professional growth.
Why You'll Love Working With Us: • Competitive hourly rates with performance bonuses • Free parking and meal discounts • Comprehensive training program • Opportunity for advancement to full-time roles • Positive team culture with weekend appreciation events
Responsibilities
- Deliver exceptional customer service to weekend guests across all touchpoints
- Manage reservation systems and optimize seating arrangements for weekend rushes
- Handle guest inquiries and resolve issues with professionalism and empathy
- Collaborate with weekend team members to maintain service standards
- Process payments and maintain accurate transaction records
- Assist with weekend inventory management and restocking
- Contribute to a positive, energetic weekend atmosphere
Qualifications
- Minimum 6 months customer service experience required
- Availability to work all weekend shifts (Saturdays & Sundays)
- Strong communication and conflict resolution skills
- Ability to thrive in fast-paced, high-volume environments
- Basic POS system proficiency or willingness to learn quickly
- Positive attitude with problem-solving mindset
- Must be 18+ years old and authorized to work in the US
- Reliable transportation to Austin location