Job Description
Launch your career with FlexWork Solutions' weekend-focused entry-level roles! We're seeking energetic Weekend Customer Service Specialists in New York who value work-life balance. Enjoy competitive pay, comprehensive training, and a vibrant team environment while making an impact. Perfect for students, parents, and career changers seeking predictable weekend schedules.
What We Offer:
- Guaranteed weekend shifts (Sat-Sun)
- Starting at $18/hour with quarterly reviews
- 100% remote work option available
- 401(k) matching after 90 days
- Monthly team-building events
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy
- Update customer records in CRM systems
- Collaborate with weekend support teams
- Meet quality metrics (CSAT, FCR targets)
- Document interactions accurately
- Participate in weekend training sessions
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Available for consistent weekend shifts
- Proficient with Microsoft Office Suite
- Ability to work independently remotely
- Positive, solutions-oriented mindset