Job Description
Join our dynamic team at Urban Hospitality Group! We're urgently seeking Weekend Customer Service Specialists to deliver exceptional experiences in our premium NYC locations. This is your opportunity to work flexible Saturday-Sunday shifts while being part of an award-winning hospitality brand. Enjoy competitive pay, comprehensive training, and a vibrant team environment. Perfect for students, professionals, or anyone seeking weekend flexibility with growth potential.
Responsibilities
- Deliver exceptional customer service to weekend guests via in-person and digital channels
- Manage reservation systems and optimize weekend seating arrangements
- Resolve guest inquiries and complaints with professionalism and empathy
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Process payments and maintain accurate transaction records
- Uphold brand standards in cleanliness and ambiance during peak weekend hours
- Support inventory management for weekend high-demand items
Qualifications
- Minimum 1 year customer service experience in hospitality or retail
- Availability to work every Saturday and Sunday (8am-6pm shifts)
- Strong communication and conflict resolution skills
- Proficiency with POS systems and reservation software
- Ability to thrive in fast-paced weekend environments
- Flexible schedule adaptability for last-minute operational needs
- Valid NYC work authorization required
- Spanish language skills highly desirable