Job Description
Join Coastal Solutions Group's dynamic weekend team in Virginia Beach! We're seeking energetic professionals to deliver exceptional customer experiences while our city thrives on weekend activities. Enjoy competitive pay, flexible scheduling, and a supportive environment focused on work-life balance. Perfect for students, parents, or professionals seeking weekend-only opportunities. Apply today to become part of our award-winning service team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and resolve billing discrepancies efficiently
- Document interactions accurately in CRM systems while maintaining data security
- Collaborate with weekday teams to ensure seamless customer handoffs
- Proactively identify upsell opportunities based on customer needs
- Adhere to all company protocols and regulatory compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal and written communication skills
- Ability to work Saturdays and Sundays reliably
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities with calm demeanor under pressure
- Available for weekend shifts: 8 AM - 8 PM (12-hour blocks)