Job Description
Join our dynamic team at NC Weekend Solutions and become the voice of our brand! We're seeking passionate Weekend Customer Service Specialists to deliver exceptional experiences while our customers enjoy their free time. This is a unique opportunity to make a real impact with flexible weekend hours in Charlotte's vibrant business district. If you thrive in fast-paced environments and love helping others, apply today and start your rewarding journey immediately!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, shipping, and product issues using CRM tools
- Process orders and returns while maintaining accurate documentation
- Collaborate with weekday teams to ensure seamless customer handoffs
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekend team huddles for performance reviews
- Maintain 95% customer satisfaction score through active listening
Qualifications
- Minimum 1 year customer service experience in high-volume settings
- Exceptional verbal/written communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Ability to work Saturdays and Sundays (8 AM - 8 PM shifts)
- Strong problem-solving abilities with calm demeanor under pressure
- High school diploma or equivalent; college degree preferred
- Flexible availability including holiday weekends
- Valid North Carolina driver's license for occasional site visits