Job Description
Join our award-winning healthcare support team and transform your weekends into rewarding work! FlexiCare Solutions is seeking dedicated Weekend Customer Service Specialists to deliver exceptional patient experiences while enjoying a flexible schedule. Perfect for students, parents, or professionals seeking work-life balance, this remote role allows you to make a meaningful impact from anywhere in Texas or Georgia.
We offer competitive pay, comprehensive training, and a supportive virtual environment where your growth matters. Whether you're handling patient inquiries or coordinating appointments, you'll be part of a mission-driven organization committed to healthcare excellence. Apply today and discover how weekend work can fuel your career goals!
Responsibilities
- Manage patient inquiries via phone, email, and secure messaging with empathy and professionalism
- Schedule and confirm appointments using our advanced digital platform
- Process insurance verifications and billing inquiries with meticulous attention to detail
- Collaborate with clinical teams to ensure seamless patient care coordination
- Maintain accurate patient records while adhering to HIPAA compliance standards
- Resolve service issues promptly and escalate complex cases appropriately
- Participate in bi-weekly virtual team meetings for performance feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or healthcare support experience
- Exceptional communication skills with clear, professional phone etiquette
- Proficiency with digital tools (CRM software, scheduling platforms)
- Strong problem-solving abilities and conflict resolution skills
- Reliable high-speed internet connection and quiet workspace
- Flexibility to work Saturday/Sunday shifts (8-12 hours per week)
- Ability to pass background check and drug screening