Job Description
Join our dynamic team at Apex Solutions Group as a Weekend Customer Service Specialist in Charlotte, NC. We're seeking energetic professionals to deliver exceptional client experiences during our peak weekend hours. This immediate-start opportunity offers competitive compensation, flexible scheduling, and career growth potential. If you thrive in fast-paced environments and excel at problem-solving, apply today to become part of our award-winning customer experience team!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution excellence
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to address complex customer needs
- Proactively identify upsell opportunities to enhance customer satisfaction
- Maintain service quality metrics (CSAT, FCR) above 95%
- Participate in weekend shift rotations (Sat-Sun 8AM-8PM)
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficient with CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask effectively while maintaining composure under pressure
- Strong attention to detail and accuracy in documentation
- Available for consistent weekend shifts with occasional holiday coverage
- High school diploma or equivalent; associate's degree preferred
- Typing speed minimum 45 WPM