Job Description
Join FlexiPay Solutions and transform your weekends into rewarding opportunities! We're seeking enthusiastic Weekend Customer Service Specialists to deliver exceptional support to our growing client base. Enjoy the flexibility of weekend-only shifts with consistent weekly pay, perfect for students, parents, or anyone seeking work-life balance. Our Atlanta-based team thrives on collaboration and growth, offering comprehensive training and a supportive environment.
At FlexiPay, we value your time and commitment. This role includes competitive hourly rates, performance bonuses, and opportunities for advancement. If you're passionate about helping others and want a job that respects your schedule, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with weekday teams for seamless service continuity
- Meet weekly performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work independently and in team environments
- Proficient with Microsoft Office and CRM platforms
- Flexible availability for Saturday/Sunday shifts (6AM-2PM or 2PM-10PM)
- Reliable transportation to Atlanta office
- Positive attitude and commitment to customer satisfaction