Job Description
Join our dynamic team at Peak Performance Solutions as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during peak weekend hours. This role offers flexible scheduling, competitive pay, and the opportunity to make a direct impact on customer satisfaction in Mesa's thriving business community.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and product issues using CRM systems
- Process orders and transactions accurately while maintaining quality standards
- Collaborate with weekday teams to ensure seamless service continuity
- Document interactions and maintain detailed case records
- Identify upsell opportunities and cross-reference product solutions
- Participate in weekend team training sessions and process improvements
Qualifications
- 1+ years customer service experience in fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently during weekend shifts
- Strong problem-solving and conflict resolution abilities
- Flexibility to work Saturday/Sunday shifts (8am-6pm)
- High school diploma or equivalent required
- Spanish fluency highly valued