Job Description
Join our dynamic team at FlexiHours Solutions as a Weekend Customer Service Specialist! We're seeking energetic individuals with exceptional communication skills to deliver outstanding support during peak weekend hours. This role offers the perfect blend of flexibility and professional growth in a fast-paced environment.
Enjoy a 4-day workweek with Saturdays and Sundays guaranteed, plus competitive pay and comprehensive training. Ideal for students, parents, or professionals seeking work-life balance.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders and troubleshoot technical issues using our CRM system
- Collaborate with cross-functional teams to resolve escalations
- Document interactions and maintain accurate customer records
- Uphold brand standards while delivering personalized service
- Identify upsell opportunities and contribute to team targets
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service experience in a high-volume setting
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Weekend availability mandatory (Saturdays & Sundays)
- Spanish bilingual preferred but not required