Job Description
Join our dynamic team at MetroConnect Solutions as a Weekend Customer Service Specialist! We're seeking motivated individuals to deliver exceptional customer experiences during our peak weekend hours. This role offers immediate start and competitive compensation in a supportive environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today and become part of Philadelphia's premier service provider!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat
- Resolve billing issues and service disruptions with efficiency
- Process transactions and update customer records accurately
- Collaborate with cross-functional teams to escalate complex cases
- Maintain service quality metrics and documentation standards
- Support weekend operations with flexible shift availability
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software and MS Office Suite
- Exceptional verbal and written communication skills
- Ability to work Saturdays and Sundays (8 AM - 8 PM)
- Strong problem-solving and conflict resolution abilities
- Philadelphia-based with reliable transportation