Job Description
Join Heartland Home Care as a Weekend Customer Service Specialist and make a meaningful impact on our community! We're seeking compassionate individuals to provide exceptional support to clients and families during weekend hours. Enjoy a supportive work environment with competitive compensation, flexible scheduling, and opportunities for professional growth. If you thrive in a fast-paced healthcare setting and want to contribute to quality care, apply today!
Responsibilities
- Manage client inquiries and coordinate weekend care schedules
- Update electronic health records with accurate documentation
- Coordinate with healthcare providers and family members
- Handle billing and insurance verification processes
- Respond to after-hours emergencies with calm professionalism
- Maintain strict confidentiality of sensitive health information
- Support intake assessments for new weekend clients
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or healthcare experience preferred
- Strong communication and conflict resolution skills
- Proficient with electronic health record systems
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing client needs
- Valid Oklahoma driver's license and reliable transportation
- Basic knowledge of medical terminology a plus