Job Description
Join our dynamic team at Urban Solutions Inc. and enjoy the perfect work-life balance with our flexible weekend opportunities! We're seeking energetic Customer Service Specialists to deliver exceptional experiences to our clients in Albuquerque. This immediate hire position offers competitive pay, weekend-only scheduling, and a supportive environment where your contributions are valued. Whether you're a student, parent, or simply seeking weekend work, this role is designed to accommodate your lifestyle while building valuable skills in customer relations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Process orders, returns, and service requests using our proprietary CRM system
- Resolve customer issues efficiently while maintaining high satisfaction rates
- Collaborate with weekday team members to ensure seamless service continuity
- Document all interactions and maintain detailed customer records
- Identify upsell opportunities and promote relevant products/services
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Reliable transportation to our downtown Albuquerque location
- Availability to work Saturdays and Sundays (8 AM - 6 PM)
- Positive attitude with a commitment to customer satisfaction