Job Description
Join Milwaukee's premier hospitality destination as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our busiest weekend hours. Enjoy a flexible schedule while working in our vibrant downtown location. This role offers competitive pay, weekend-only availability, and opportunities for advancement within our award-winning team. If you thrive in fast-paced environments and take pride in creating memorable moments, apply today!
Responsibilities
- Deliver exceptional customer service to weekend guests across all touchpoints
- Manage reservation systems and coordinate with dining/event teams
- Resolve guest inquiries and concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate transaction records
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Contribute to a positive team culture through clear communication
- Uphold brand standards in appearance and service excellence
Qualifications
- Previous customer service or hospitality experience preferred
- Availability to work all weekend shifts (Saturday/Sunday)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with POS systems and reservation software
- Problem-solving mindset with attention to detail
- Professional appearance and positive attitude
- Must be 18+ years old