Job Description
Join Denver's premier customer service team and transform your weekends into rewarding work! We're seeking Weekend Customer Service Specialists to deliver exceptional experiences while enjoying a flexible schedule. Perfect for students, parents, or anyone seeking weekend-only opportunities with growth potential.
Why You'll Love Working With Us:
- Competitive weekend-only schedule (Sat/Sun 8am-6pm)
- Comprehensive paid training
- Performance-based quarterly bonuses
- Free downtown parking
- Modern collaborative workspace
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email
- Resolve billing, technical, and account issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with weekday teams for seamless customer handoffs
- Meet/exceed weekly KPIs including CSAT scores and resolution rates
- Participate in weekend-only team huddles and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Weekend availability is mandatory (no weekday commitments)
- Typing speed of 40+ WPM with high accuracy