Job Description
Join FlexiPay Solutions and transform your weekends into rewarding opportunities! We're seeking dedicated Weekend Customer Service Specialists in Charlotte, NC to deliver exceptional experiences while enjoying flexible scheduling and weekly pay. Perfect for students, parents, or anyone seeking weekend work-life balance. No nights or holidays required!
As a cornerstone of our support team, you'll handle customer inquiries with professionalism and empathy, contributing to our industry-leading satisfaction rates. Our commitment to growth means you'll gain transferable skills while earning competitive compensation every Friday. Ready to build your career on your terms?
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and resolve billing discrepancies using proprietary software
- Document interactions accurately in CRM systems for seamless team collaboration
- Collaborate with weekday teams to ensure consistent service quality
- Meet weekly performance metrics for resolution times and quality assurance
- Identify upsell opportunities to enhance customer value
- Participate in bi-weekly training sessions to refine product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with Microsoft Office and CRM platforms
- Exceptional communication skills with neutral or warm phone demeanor
- Ability to work independently with minimal supervision
- Weekend availability required (Sat/Sun 8am-8pm)
- Reliable transportation to Charlotte office location
- Positive attitude adaptable to changing priorities