Job Description
Join Urban Retail Solutions as a Weekend Customer Service Specialist and become the face of our thriving Charlotte community! We're seeking energetic professionals to deliver exceptional service during our busiest weekend hours. This flexible role offers competitive pay, growth opportunities, and the perfect work-life balance for weekend warriors. Enjoy weekends off while making a real impact through personalized customer experiences and seamless in-store operations. Our supportive team culture values reliability, positivity, and local community engagement.
Responsibilities
- Deliver outstanding customer service across all touchpoints including in-person assistance, phone inquiries, and digital support
- Process transactions accurately using our POS system while maintaining cash handling standards
- Manage inventory tasks including stock replenishment, merchandising displays, and price updates
- Resolve customer concerns with empathy and efficiency, escalating complex issues appropriately
- Collaborate with weekend team members to maintain store cleanliness and safety protocols
- Support promotional events and weekend sales initiatives to drive customer engagement
Qualifications
- Minimum 1 year experience in customer service or retail environment
- Availability to work flexible weekend shifts (Friday-Sunday) with weekday flexibility
- Proficiency with POS systems and basic retail software
- Strong communication skills with ability to multitask in fast-paced settings
- Valid driver's license and reliable transportation for occasional store transfers
- Ability to stand for extended periods and lift up to 30 lbs
- Knowledge of Charlotte area preferred for local community engagement