Job Description
Join Omaha Connect Solutions as a Weekend Customer Service Specialist and become the face of our growing tech support team! We're hiring immediately for dynamic individuals who thrive in fast-paced weekend environments. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a supportive workplace culture. Perfect for students, professionals seeking weekend work, or career changers ready to make an impact. Apply now and start your rewarding journey with us!
Responsibilities
- Deliver exceptional customer support via phone, chat, and email channels
- Resolve technical issues for residential and small business clients
- Process service orders and maintain accurate documentation
- Collaborate with on-call technicians for complex problem escalation
- Contribute to weekend team performance metrics and KPIs
- Participate in ongoing product training and knowledge updates
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or tech support experience
- Strong problem-solving and communication abilities
- Proficiency with CRM software and ticketing systems
- Availability to work Saturday/Sunday shifts (6 AM - 6 PM)
- Ability to multitask in a fast-paced environment
- Basic networking knowledge and troubleshooting skills