Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Urban Logistics Solutions! We're seeking energetic professionals to deliver exceptional support during peak weekend hours while maintaining a healthy work-life balance. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your contributions directly impact customer satisfaction. Our Atlanta headquarters offers modern amenities and a supportive culture focused on growth and recognition.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Process weekend orders, returns, and exchanges with precision and efficiency
- Collaborate with cross-functional teams to resolve complex customer issues
- Document all interactions in CRM systems while maintaining data accuracy
- Proactively identify opportunities to improve customer experience workflows
- Support inventory management tasks during weekend operations
- Contribute to weekend team training and knowledge sharing initiatives
Qualifications
- Minimum 1 year customer service or call center experience
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced weekend environments
- Strong problem-solving abilities with attention to detail
- Weekend availability required (Saturday/Sunday)
- High school diploma or equivalent; college degree preferred
- Experience in logistics or retail industries a plus