Job Description
Join our dynamic team at Urban Retail Group as a Weekend Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional shopping experiences during our busiest weekend hours. Enjoy competitive pay, flexible scheduling, and a vibrant team environment while serving Charlotte's diverse clientele. Perfect candidates will thrive in fast-paced retail settings and prioritize customer satisfaction above all else.
Responsibilities
- Provide exceptional customer service across all touchpoints including in-person, phone, and digital channels
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Manage inventory and merchandise presentation to meet visual standards
- Resolve customer inquiries and complaints with professionalism and empathy
- Collaborate with team members to ensure seamless weekend operations
- Support store opening/closing procedures and security protocols
Qualifications
- Minimum 1 year customer service or retail experience
- Strong communication and conflict resolution skills
- Ability to work flexible weekend shifts (Saturday/Sunday 9AM-6PM)
- Basic math proficiency and comfort with technology systems
- High school diploma or equivalent required
- Valid North Carolina driver's license for occasional errands
- Ability to stand/walk for extended periods