Job Description
Join our dynamic team as a Weekend Customer Service Specialist in Jacksonville, FL! We're urgently hiring energetic professionals to deliver exceptional customer experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Perfect for students, parents, or anyone seeking weekend flexibility with growth opportunities. Apply today to start immediately!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service
- Meet/exceed performance metrics for customer satisfaction
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to work independently in fast-paced environments
- Flexibility for Saturday/Sunday shifts (5:00 PM - 1:00 AM)
- Positive attitude with strong conflict resolution abilities