Job Description
Join our dynamic team as a Weekend Customer Service Specialist at Tampa Bay Solutions! We're seeking enthusiastic individuals to deliver exceptional service during our weekend operations. This flexible part-time role offers competitive pay and a supportive environment where your contributions directly impact customer satisfaction. Perfect for students, parents, or professionals seeking weekend work with growth opportunities.
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism and efficiency
- Process orders, returns, and resolve billing discrepancies
- Maintain accurate customer records in CRM systems
- Collaborate with weekend team to ensure seamless service delivery
- Identify upsell opportunities and promote company offerings
- Adhere to all security protocols and confidentiality standards
- Participate in weekend team training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently and in team settings
- Flexible availability for weekend shifts (Sat/Sun 8am-5pm)
- Positive attitude and problem-solving mindset
- Basic math skills for transaction processing